Extended Stay America - Detroit - Auburn Hills

Extended Stay America - Detroit - Auburn Hills

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From  $85

Extended Stay America - Detroit - Auburn Hills Reviews

Guest reviews are submitted by our customers after their stay at Extended Stay America - Detroit - Auburn Hills

Guest reviews

• Extended Stay America - Detroit - Auburn Hills
  7.010

  I have never been to a hotel before that did not have an ice machine. The desk clerk was nice enough to give me some ice he had made himself.

• Extended Stay America - Detroit - Auburn Hills
  3.810

  It was nice looking on the outside . It was okay on the inside.

  Very confusing. No staff at the front desk. Waited , looked around for notes or something to tell us what to do. Had to walk out of the lobby pick up the phone to call for front desk to help us check in. It took 20mins for it. Finally went Into our room. It was okay. It looked cleaned until the lights went on. Bathroom had hair on the shower curtain, in the tub. It had others stains. Went to lay down thinking yes! Finally rest... It was like a 30 year old mattress. We delt with it. By morning we got woken up by dogs! Yes dogs. Barking . I have never been to any place that allows dogs . All the things running through my head. How is that cleanliness?! If they allow that what else do they allow. We went there to relax and to get away from stress. I think that made it worse. No comfortable sleep, not clean, staff had an attitude. Didn't feel welcomed. Staff hangs out in the lounge room which is located by the front door..... Phones are ringing off the hook and they let it ring.

• Extended Stay America - Detroit - Auburn Hills
  4.210

  The price was adequate.

  Crashed shortly after we came to the room after dinner, and in the AM while making up the bed noticed a dark spot on the sheets - naturally I investigated..come to find a large gross red/orange/brown stain on the mattress pad. Issue was brought up to the front desk who advised it would be changed. We came back HOURS later to discover nothing had been done. 2nd trip to the front desk, "we didn't realize you wanted it done now.." Left for another few hours - returned to find the bed remade, checked to ensure that the mysterious and disgusting spot had been addressed - it had not. Took several pictures when it was discovered, and after the supposed "fix" 3rd trip to the front desk - we were changed to a different room. Was advised upon check out Sunday that they would be calling - its now Tuesday awaiting a call. Will never stay at this location ever again & I encourage everyone to check -everything-.

• Extended Stay America - Detroit - Auburn Hills
  8.810

  Computer Chairs were very comfortable and general setup of the room was great for us. Also it was very clean, spacious and excellent staff very helpful!

  You ran out of coffee by like 9am and the breakfast bar was closed already, there was no ice, also your WiFi didn't work for me. One of your staff members also tried to get the WiFi going on my phone but she couldn't get it either. I think maybe a little better instructions for the WiFi might be great for your future customers.

• Extended Stay America - Detroit - Auburn Hills
  10.010

  Get a ice machine never been to a hotel without one

• Extended Stay America - Detroit - Auburn Hills
  2.410

  The location was great

  Na

• Extended Stay America - Detroit - Auburn Hills
  6.210

  comfortable bed.pleasant staff

  Needs a good cleaning. For a budget place to stay you have to be able to overlook this.

• Extended Stay America - Detroit - Auburn Hills
  7.010

  Overall I was comfortable.

  I found a human nail in the comforter on my bed.

• Extended Stay America - Detroit - Auburn Hills
  6.210

  Bed was very comfortable, staff was friendly.

  I didn't know until the next morning that I was supposed to REQUEST a coffeemaker for my room (and kitchen utensils). Also, was I supposed to request a hair dryer as well? Room at Homestead Suites was nicer.

• Extended Stay America - Detroit - Auburn Hills
  4.010

  There isnt much i can say that i like about this place, something nice......the coffee was hot when ever there was some.

  The experience was awful, the person whom checked me in was nice and helpful but everyone else was rude

• Extended Stay America - Detroit - Auburn Hills
  8.210

  It was close to expressways and Olde World Canterbury Village.

  No hair dryers in room. Breakfast was grab n go. Price was steep for what was there..

• Extended Stay America - Detroit - Auburn Hills
  2.410

  Nothing kind of expensive for not being clean and nothing there. Wifi was super slow

  Everything!!

• Extended Stay America - Detroit - Auburn Hills
  5.010

  No connection to wi-fi kitchen stove & back splash dirty no remote in room chair was broke tub walls hairy 3 flat pillows no stopper for kitchen sink no extra toilet tissue bathroom sink drained slow

• Extended Stay America - Detroit - Auburn Hills
  7.010

  Room was clean

  A feminine pad in the front of the hotel

• Extended Stay America - Detroit - Auburn Hills
  3.210

  The beds were nice, the food was decent.

  There weren't any pillow cases on my pillows making me think that there wasn't much done after the previous guests had checked out. The water didn't get hot in the shower, and the staff were rude.